TV help

No satellite signal

If you’re having problems with your satellite signal, these diagnostic steps can help identify the issue. They should take no longer than a few minutes to complete.

Before we get started, it’s important for us to know what appears on your screen when you’re watching Sky.

What does your TV screen look like?

If you see an error message like this, the problem’s likely to be with your dish, outside cables or the connections to your Sky box.

If your Sky box is on and your screen says no input or no signal, there might be a problem with the connection between your Sky box and TV.

Help me fix it

If your picture’s distorted, it could be down to a loose connection or severe weather conditions.