TV help

No satellite signal

Our online tool will help you resolve your no satellite signal problem. Before you get started, check the weather and your Sky dish:

  1. Weather

    Severe weather can affect your signal. If you've had a storm, snow or heatwave try restarting your box before trying this tool.

    Weather affecting your signal
  2. Your Sky dish

    If your Sky dish is damaged or obstructed call Sky.
    Don't try to move the dish yourself.

    Make sure there's nothing blocking your signal